my resume
Professional Experience
Embark on a visual journey through my professional tapestry, where each role, responsibility, and achievement is a brushstroke on the canvas of experience. This interactive timeline unfolds the chapters of my career, revealing the strategic threads that weave through my journey.
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Spearheaded research, development, and deployment of data-collection processes.
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Formulated and tested hypotheses, identifying critical patterns for process enhancement.
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Proactively presented insights for informed decision-making and process optimization.
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Collaborated with cross-functional teams to establish viable data modeling and visualization.
Business Intelligence Analyst
July 2021 - Present
S&P Data Incorporation
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Applied Business Intelligence to analyze customer data, achieving a 20% increase in satisfaction.
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Demonstrated analytical thinking, reducing client complaints by 30% and improving resolution rates.
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Collaborated on designing and implementing reports and dashboards for analyzing KPIs.
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Played a pivotal role in process optimization, contributing to operational efficiency.
Administrative and Customer Support Services (Part-Time)
February 2020 - Present
Telecalls Network Limited
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Utilized data analytics for monitoring sales trends and adjusting the menu and promotions.
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Managed customer orders, maintained a hygienic workplace, and organized cooking equipment.
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Orchestrated daily operations of the customer service point, improving customer satisfaction by 20%.
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Oversaw the reception and organization of food and beverage products and supplies.
Food Services Coordinator & Customer Support Specialist.
June 2015 - May 2021
Flavors Cuisine & Catering
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Oversaw the reception and dispatch of parcels, implementing efficient tracing systems.
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Conducted regular audits to identify bottlenecks, leading to a 20% increase in operational efficiency.
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Collaborated on optimizing delivery routes, reducing transit times, and improving service quality.
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Developed and implemented customer service training programs, enhancing staff communication skills.
Client Support Administrator.
Dec 2008 – Dec 2014
DHL Express
Professional Experience
Professional Experience
Educational Qualification
Educational Qualification
B.Sc. Business Management
November 2007
Abubakar Tafawa University, Nigeria
Abuja
November 2009
Certificate, Human Resources Managemen
MaryKay Jenny
December 2016
Certificate, Pharmacy Technician
Educational Qualification
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B.Sc. Business Management
November 2007
Abubakar Tafawa University, Nigeria
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Abuja
November 2009
Certificate, Human Resources Managemen
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MaryKay Jenny
December 2016
Certificate, Pharmacy Technician
Core Skillset
The intersection of hard and soft skills is where my professional alchemy comes to life. From technical proficiency in Power BI to the finesse of effective communication, this section encapsulates the versatility that defines my skill set.
1 = Very poor, 5 = Excellent
Hard Skills
01
1. Power BI (5)
2. SQL (3)
3. Business Process Mapping (4)
4. Microsoft Office Suite (4)
5. Tableau (4)
6. Project Documentation (4)
7. Forecasting and Planning (5)
8. Agile & Waterfall Methodologies (4)
Soft Skills
02
1. Communication (5)
2. Problem-Solving (5)
3. Teamwork (4)
4. Adaptability (3)
5. Time Management (4)
6. Customer Focus (5)
7. Attention to Detail (4)
8. Leadership (4)
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