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ABOUT ME

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Welcome to my professional odyssey, where the intricate dance of data meets the strategic symphony of business. With over a decade of dedicated experience as a versatile Business Intelligence Analyst, Administrator, and Customer Support Specialist, I've sculpted my journey around the ethos of excellence, innovation, and unwavering commitment.

Professional Summary

I orchestrate the fusion of technology and business operations, transforming challenges into opportunities. Proficient in Power BI, Tableau, and SQL, I navigate the complex terrain of data, extracting actionable insights that fuel informed customer-centric decision-making. My journey is characterized by a relentless pursuit of excellence, a meticulous approach, and an innate ability to weave technology seamlessly into the fabric of operational landscapes.

Key Achievements

  • At S&P Data, I spearheaded the establishment of robust data-collection processes, laying the foundation for heightened data quality and analytical capabilities.

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  • Telecalls Network Limited witnessed a 20% surge in customer satisfaction under my stewardship, as I harnessed Business Intelligence proficiency for personalized support solutions.

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  • Flavors Cuisine & Catering became a stage for operational excellence through my data-driven initiatives, resulting in tangible improvements in workflow efficiency.

My skill set transcends conventional boundaries, encompassing not just technical prowess but a holistic understanding of business dynamics. From Power BI mastery to agile project management, and customer experience. I navigate the intricate web of technologies and methodologies with finesse.

Skills

Hard Skills

    1. Power BI: Proficient in leveraging Power BI for advanced data visualization and insights.

    2. Tableau: Competent in using Tableau for dynamic data visualization and analytics.

    3. SQL: Strong command of SQL for efficient database management and querying.

    4. Microsoft Visio: Skilled in using Visio for clear and effective business process mapping.

    1. Change Management: Experienced in navigating organizational transitions smoothly and efficiently.

    2. Requirement Gathering: Skilled in eliciting and documenting project requirements for effective planning.

    3. Project Documentation: Expertise in creating comprehensive and well-organized project documentation.

    4. Project Delivery: Proven track record of successfully delivering projects on time and within scope.

    5. Scrum Methodologies: Proficient in applying Scrum methodologies for agile project management.

    6. Agile & Waterfall Methodologies: Experienced in both Agile and Waterfall project management approaches.

    7. Jira: Experienced in utilizing Jira for efficient project management and issue tracking.

    1. SDLC (Software Development Life Cycle):  In-depth understanding of the entire software development process.

    2. User Acceptance Testing (UAT):  Proficient in designing and conducting UAT processes to ensure quality.

    3. Business Process Mapping:  Adept at visualizing and optimizing business processes through mapping.

    4. Gap Analysis:  Skilled in conducting gap analyses to identify areas for improvement and optimization.

    1. Forecasting and Planning: Skilled in utilizing data for accurate forecasting and strategic planning.

    2. Technical Writing: Capable of creating clear and concise technical documentation.

    3. Troubleshooting: Skilled in identifying and resolving issues efficiently and effectively.

    4. Technical Support: Proficient in providing technical support and solutions.

    5. Complaint Resolution: Experienced in resolving customer complaints promptly and satisfactorily.

    6. Inquiry Handling: Adept at managing and responding to customer inquiries effectively.

Smart speaker

In the realm of work, my values are pillars that uphold a culture of continuous improvement. Meticulous attention to detail, customer-centricity, and a collaborative spirit define my professional DNA. Data is not just a tool for me; it's the heartbeat of strategic brilliance.

Soft Skills

    1. Communication: Strong verbal and written communication skills for effective interaction.

    2. Teamwork: Collaborative and able to work seamlessly in a team environment.

    3. Customer Focus: A customer-centric approach to deliver exceptional service.

    4. Emotional Intelligence: Able to navigate emotions and foster positive relationships.

    5. Leadership: Capable of providing guidance and direction to achieve common goals.

    6. Conflict Resolution: Skilled in addressing and resolving conflicts constructively.

    7. Networking: Skilled in building and maintaining professional networks.

    8. Cultural Sensitivity: Respectful and considerate of diverse cultural perspectives.

    9. Customer Service Excellence: Committed to delivering outstanding customer service.

    10. Team Collaboration: Works effectively with team members to achieve common objectives.

    1. Problem-Solving: Exceptional ability to analyze and solve complex problems.

    2. Adaptability: Quick to adapt to changing situations and environments.

    3. Attention to Detail: Meticulous and thorough, ensuring accuracy in tasks.

    4. Critical Thinking: Possesses strong analytical and critical thinking skills.

    5. Flexibility: Adaptable to changes and open to new ideas and approaches.

    6. Stress Management: Effective in managing and mitigating stress in high-pressure situations.

    1. Time Management: Efficiently manage time to meet deadlines and deliver high-quality work.

    2. Positive Attitude: Maintains an optimistic outlook in the workplace.

    3. Multitasking: Capable of handling multiple tasks and responsibilities simultaneously.

    4. Workload Management: Efficiently manages and prioritizes workload for optimal productivity.

    5. Operational Compliance: Adheres to operational standards and compliance requirements.

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